At Ouzola LLC, we specialize in providing high-quality digital resources in the field of psychology, including ebooks and online courses. This policy explains how you will receive access to your purchased digital products.
Ebooks:
- Delivery Method:
- Our ebooks are delivered electronically via instant download.
- Upon successful completion of your purchase, you will receive a confirmation email containing a secure download link to your ebook.
- In some cases, the download link may also be available directly on the order confirmation page.
- Delivery Time:
- Ebook download links are typically delivered immediately after your payment has been processed and confirmed.
- In rare instances, there might be a slight delay due to technical issues. If this occurs, we will notify you as soon as possible with updated information.
- Access:
- You are responsible for ensuring that your device has the necessary software (e.g., a PDF reader) to access the ebook file.
Online Courses:
- Delivery Method:
- Our online courses are accessed through our secure online learning platform.
- Upon successful enrollment in a course, you will receive a confirmation email with login credentials (if you don’t already have an account) and clear instructions on how to access the course materials.
- Access to the course will typically be granted directly through your account on our website.
- Delivery Time:
- Access to online courses is usually granted immediately after your payment has been processed and confirmed.
- If there are any delays in accessing your course, we will notify you promptly with the relevant details.
- Access:
- You will need a stable internet connection and a compatible device (computer, tablet, or smartphone) to access the online course content.
General Provisions for Digital Products:
- We are committed to ensuring a smooth and efficient delivery process for all our digital products.
- Please ensure that you provide an accurate email address during the purchase process, as this is where your delivery information will be sent.
- We are not responsible for delivery issues that arise due to incorrect email addresses provided by the customer or technical difficulties on the customer’s end.
- If you encounter any issues with accessing your purchased ebooks or courses, please contact our customer support team at contact@ouzola.com for assistance. We will do our best to resolve the issue promptly.
